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Frequently Asked Questions

1. Damage/Defected:
In the event a product is received damaged externally, it is vital for the Bill of Lading offered by the delivering carrier to be signed with the appropriate notation of damages. If the product(s) is damaged beyond use it may be necessary to refuse shipment. If there is a question concerning damages, contact The Carpet Co. and our customer service team will address the issue and resolve all concerns. In the event of a refused shipment due to damages caused by the carrier; a new order will be placed and the damaged items will ship immediately.

Defective carpet is not acceptable, and we at The Carpet Co. are here to make sure the flooring you dreamt about is as close to perfection as possible. All products sold by The Carpet Co. are first quality (unless otherwise noted per the invoice,) and therefore are warranted by the manufacturer of the product.
 
2. Delivery Time:
Delivery time is normally 7 to 10 days. This does not include special order items and back ordered products. Upon the ordering of a product, if the item is on back order, you will be notified of the delay, and arrangements will be made to accommodate your request. Special order items each have unique production times, but back order items are typically available to ship in 14 days. There are some instances when a product may take additional time, but you can be sure The Carpet Co. is using all of it’s resources to get the product to our valued client in a timely manor.
 
3. Tracking Shipments:
Tracking the progress of your shipment is simple. Once the product is shipped out, each shipment is assigned a tracking number. Each shipment can be traced by calling or visiting the carrier’s website. As always, if there is a question please feel free to call or e-mail The Carpet Co. and we will assist you in your request.
 

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High Fashion Floors has been a family-owned and operated company for over 30 years. Located just south of Dalton, GA, we sell only first quality brand name floors including the premium DURA-WEAR products. Let us help make your home peaceful, exciting and inviting. Just call, e-mail or order on-line. We are here to help you!

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